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Sunny Days Egypt takes the issue of safeguarding your privacy seriously. All information we collect from hotel guests, visitors to the website, and the way in which uses this information is to better serve your needs.
This Privacy Notice has been adopted by all of the distinct legal entities that manage and operate Sunny Days Egypt branded hotels & resorts. Those entities include “Sunny Days El Palacio”, “Sunny Days Palma De Mirette” and “Sunny Days Mirette”.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using our platforms, you agree to this privacy policy.
What personal information do we collect?
Personal information is any information that may identify or relate to you as an identifiable individual. The personal information that we collect about you could include:
We use your personal information for the following purposes:
We use your personal information on the following basis:
How and from what sources are personal information collected?
For each of the categories of personal information and purposes described above, we gather information when you provide it to us, or interact with us directly, for example:
We also collect your personal information while monitoring our technology tools and services, including comment cards and email communications sent to and from Sunny Days Egypt.
We may also receive information about you from other sources, such as our business partners and publicly available sources, or from other members of your traveling party or other individuals. We combine information that we have about you from various sources, including the information that you have provided to us.
Finally, we may collect your photograph from publicly available sources so that we can recognize you in order to provide you with superior customer service.
Cookies and other data
We collect information automatically from you through the use of cookies, pixel tags, and similar technologies when you visit our website or read our emails, and we may use third-party partners to collect this device and usage information. For example, we collect information about how you use our website, such as the pages you visit or links you click and if you use multiple devices, and information about the device you use, such as the IP address, device type, operating system, and a unique ID that allows us to uniquely identify a browser, mobile device or account (including, e.g., a persistent device identifier or AdID), and other such information. If permitted by your device settings, we and our third party providers may collect location data through GPS, Wi-Fi or other methods to personalize and enhance your online experience and to improve the effectiveness of our website, offers, advertising, communications, and customer service. We collect analytics data or use third-party analytics tools to help measure traffic and usage trends and to understand more about the demographics and behaviors of our users.
We, or our third-party partners, may use the data collected through cookies and similar technologies to remember information so that you will not have to re-enter it during your visit or the next time you visit the website; provide custom, personalized content and information; identify and contact you across multiple devices; provide and monitor the effectiveness of our website and perform analytics; diagnose or fix technology problems; detect or prevent fraud or other harmful activities, and otherwise to plan for and enhance our online properties and services.
We may also use third-party advertising companies to serve advertisements regarding goods and services that may interest you when you access and use our websites. To serve such advertisements, these companies place or recognize a unique cookie on your browser (including through the use of pixel tags). For more information about our and our third-party partners’ use of cookies and related technologies to collect information automatically
How do we protect personal information?
We use a variety of physical, technical, and administrative security measures and technologies to help preserve the integrity and security of your personal information, consistent with applicable data protection and privacy laws.
We endeavor to protect the privacy of your account and other personal information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized access or use, hardware or software failure, and other factors, may compromise the security of user information. Also, while we endeavor to put adequate contractual protections in place, we cannot guarantee the security of any personal information in databases hosted by third parties.
The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the “Contact us” section of our website). We recommend that you do not include any confidential information (e.g. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any sensitive personal information.
Finally, to be prudent, please be sure to always close your browsers when you are done using a form or the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, especially when using a public computer.
Providing personal information to third parties
For each of the categories of personal information, sources of information, and purposes described above, we may share certain of your personal information with:
Where a third party engaged by Sunny Days Egypt processes personal information on our behalf, Sunny Days Egypt takes steps to contractually require these parties to protect your personal information in a manner consistent with the principles articulated in this Privacy Notice.
If you have chosen to join a subscription list, please note that they are only used for internal purposes and we do not sell or rent our subscription lists to third parties for their direct marketing purposes.
If Sunny Days Hotels & Resorts suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.
We may also disclose information as may be required by law or legal process, or if we reasonably believe such disclosure is necessary to comply with legal process or the reasonable requests of law enforcement or to exercise or protect the rights, property, or personal safety of our Guests or Owners, or others.
Our website and online services may include links to third-party websites, plug-ins, and applications. Except where we post, link to, or expressly adopt or refer to this Privacy Notice, this Privacy Notice does not apply to and we are not responsible for any personal information practices of third party websites and online services or the practices of other third parties. To learn about the personal information practices of third parties, please visit their respective privacy notices.
Transfers of your personal information outside your home country
Your personal information may be processed by Sunny Days Egypt and its third party suppliers anywhere in the world, including in countries where data privacy laws may not be equivalent to, or as protective as, the laws in your home country.
In particular, your personal information will be stored in your guest profile in our System located in Egypt and is available to all Sunny Days Egypt properties.
We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your home country. These measures include data transfer agreements implementing standard data protection clauses.
Personal information retained
Your personal information will be stored for the period of time required or permitted by law in the jurisdiction of any hotel holding the information. This may involve retaining information following your stay. We will delete your personal information once it is no longer reasonably necessary for any of the purposes described in this Privacy Notice.
We will also keep your personal information where we need to do so in connection with a legal action or an investigation involving Sunny Days Egypt.
Any financial information Sunny Days Egypt retains will be protected under the terms of this Privacy Notice
RIGHTS
To protect your personal information, we may require that you prove your identity to us at the time your request is made. This may involve providing us with information that we hold on file about you (e.g. a home or business address), or we may require you to produce some form of a photo or government-issued identification.
We understand that you may like to know what personal information we hold about you or to correct or delete certain information we hold about you. We are happy to assist you with your request.
Sunny Days Egypt reserves the right to decline a request to access, correct, or delete your personal information under certain circumstances as permitted by applicable law. In particular, there may be a variety of legitimate business reasons why we may be unable to delete your personal information and where we are permitted to decline your request to delete your information.
If you do not wish to receive marketing communications from Sunny Days Egypt, you may indicate your wishes on your registration card when you stay with us or send an e-mail to [email protected]. You will always have the ability to accept or decline any form of communication from Sunny Days Egypt. You may unsubscribe from electronic marketing communications at any time by selecting the “unsubscribe” link included in such communications. Please note that you may not be able to opt-out of service-related communications (e.g., account verification, transactional communications, technical and security, and notices).
UPDATES ON POLICY
This policy may change from time to time. Your continued use of our platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
HOW DO YOU CONTACT US?
In case of any queries related to this policy, you can contact us in one of the following ways.
Email us at [email protected]
Call us at +2 065 3616100
Send us a communication to P.O. Box 427, Hurghada, Red Sea, Arab Republic of Egypt.
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
These cookies are strictly necessary to allow us to operate the Sunny Days Egypt website, online services or interactive applications. If you do block them through your browser settings, we cannot guarantee how our websites, online services or interactive applications will perform for you.
These cookies do not gather any information about you that could be used for marketing or tracking your browsing history on other websites, services or applications.
Functional
We use cookies and other technologies to honor choices you have made on how you would like Sunny Days Egypt platforms to function when you access them.
For example, we use functional cookies to remember personal information such as your language preference when you visit our websites to make your experience more convenient and personal.
These cookies are not strictly necessary but can enhance your experience.
Performance/Analytics
We use cookies, in an anonymous manner that does not identify you, to analyze the performance of our sites Maintain, operate, and continually improve our sites; and Collect and maintain aggregate web site data (such as the number of visitors to a particular site), which helps us see which areas are popular with our users and which are not. Among other things, this helps us improve and update the site, based on such data as a total number of visitors and pages viewed.
For example, we may obtain information from communications you request, including whether you opened or forwarded an email or clicked on any of its content. This tells us about our communications’ effectiveness and helps us deliver the information that you find interesting.
These cookies are not strictly necessary.
Managing your cookie settings
If you do not want to accept cookies, you can block them by adjusting the settings on your internet browser. Please note that because this is a setting on your browser, this adjustment may also block cookies for any website you visit. You can visit www.aboutcookies.org, which provides detailed information on managing cookies in popular browsers.
Blocking cookies may affect your ability to benefit from the conveniences afforded by the use of cookies, may affect your ability to use certain customization features associated with creating a user profile, and, in the case of cookies that are strictly necessary for the website to operate properly, may affect your experience of the website.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
You may be provided with advertisements for Sunny Days Egypt and services on third-party websites and mobile services based on your online behavior.
In addition, our advertising network partners may place and use cookies on Sunny Days Egypt site and on other third-party websites to collect information about your activities in order to provide you with online advertisements that are based on your interests. This is known as online behavioral advertising, or “OBA”. Our advertising network partners that engage in OBA are to identify themselves to you and let you know about how they are using your personal information so that you can decide whether to opt-out of OBA (see the “Opt-Out of Online Behavioral Advertising” section below).
Opt-Out of Online Behavioral Advertising
When a Sunny Days Egypt online behavioral advertisement is delivered to you, you will see an “Ad Choices” icon. Clicking on the icon or link will take you to a website where you can manage or opt-out of the use of data about your browsing history that is used for the delivery of online behavioral advertising.
On your mobile device, you may also have a “Limit Ad Tracking” setting (in iOS devices) or a setting to “Opt-out of Interest-Based Ads” (on Android), which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests.
If you opt-out, you may still see advertisements online, including advertisements from Sunny Days Egypt that are based on other information (e.g., based on the content of the page being viewed rather than your prior web-browsing activity).
In some cases, data may still be collected about your browsing activity by third-party advertisers after you have opted out, but they will not use this data to deliver advertisements that are based on your past online browsing behavior.
To learn more about the choices that advertisers provide generally for individuals to influence how information about their online activities over time and across third-party websites or online services is collected and used, visit:
The Network Advertising Initiative at http://www.networkadvertising.org/managing/opt_out.asp;
The Digital Advertising Alliance at http://www.aboutads.info/;
The European Digital Advertising Alliance at http://youronlinechoices.eu/.
UPDATES ON POLICY This policy may change from time to time. Your continued use of our platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
HOW DO YOU CONTACT US? In case of any queries related to this policy, you can contact us in one of the following ways.
Email us at [email protected]
Call us at +2 065 3616100
Send us a communication to P.O. Box 427, Hurghada, Red Sea, Arab Republic of Egypt
Please enable Strictly Necessary Cookies first so that we can save your preferences!
When you visit our web site www.sunnydaysegypt.com you are initially given a "cookie", and your computer is assigned an ID number. A cookie is a commonly used piece of software that tracks an individual user's preferences and is capable of enhancing your visit to the site.
Cookies allow us to provide a customized experience without you having to remind us of your preferences each time you visit our site.
The ID number allows us to log your session, so that we may better assist you should you need some individualized service or support. Once you enter personal information on the web site, we associate your ID number with your contact information so we can recognize you on a future visit. We also use it to keep track of information that appears to be of particular interest to you.
If you log in as a registered user, our cookies may collect personal information for marketing purposes and to make content on www.sunnydaysegypt.com more relevant and easier to use. We do not share your activity on www.sunnydaysegypt.com with other third parties, nor do we collect information from other websites you may visit.
